What is ITIL? Concepts and Principles

 

ITIL principles and concepts

ITILThis framework offers best practices that can be used inIT Services Management. (Information Technology) and describes in detail the vast array of functions and processes that can be used to assist organizations in achieving quality and efficiency in IT operations.

ITIL Best Practices: The main concepts and principles

The mainITIL principles and conceptsThese are:

Alignment between IT and the business

One of the most important functions ofITIt should support the business in reaching its goals. This is the core concept ofITILIt introduces processes that have the sole purpose of aligning whatITDelivers (or will deliver) what the business requires (or will require).

Service

ITILWhat IT offers to businesses in groupsServices.

AServiceCustomers can use this method to deliver value by helping them achieve the outcomes they desire without having to take on the risks and costs associated with these results.

Here, the key word isResultsThis is what will help the business reach its goals. Customers pay for results.WHATNot theHOW.

A service should provide both a utility as well as a warranty prince2 manchester. The Order Processing Service, for example, should be able to record orders via the company website (utility), 8x5 uninterrupted hours (warranty).

Service Management is a set of organizational capabilities for efficient delivery of value to customers in the form of Services.

Functions, processes and roles

Organizations are usually organized according to functions.

AFunctionA unit that is skilled in performing a specific activity and responsible for its results. This function encompasses both the people who perform it and the equipment that is used to do it.

TheFunctionsThey are often efficient at performing through specialization. However, this specialization can lead to problems if the functions don't work together in order to reach the organization's overall goals.

ProcesThese are used to prevent this problem. They increase coordination and control between functions.

A process is a collection of interrelated activities that are designed to achieve a specific goal.

All of the above processes are complete.These are the characteristics

• Specific inputs, outputs, and results.
• Initiated in response to an incident
• They are quantifiable.
• Receive the output of the process.

ARoleA set of responsibilities, actions, and authorizations that are assigned to a person, or team. InITIL roles for each process are identifiedTo ensure that the entire process is completed successfully.

Multiple roles can be assigned to a person

Take control

• It is impossible to control what you can't manage.
• What you can't measure, you can't control.
• It is impossible to measure what you can't define.

In measurement, the fundamental concept is that of measurement.ITILThis helps us to identify areas that need improvement, and validates whether the improvement is up to our expectations. It also warns us ahead of potential problems.

ITIL definition of the Lifecycle

ITILService Management defines a lifecycle that allows us to think about the services globally. It includes design, construction testing, deployment, upgrading, and elimination.

These are the phases of the lifecycle:

• Strategy:It promotes Service Management as a strategic asset. It identifies, selects, and prioritizes services that customers are offered.
•  Design:Its primary objective is to create services that align with the Strategy's business goals and policies.
• TransitionIt is responsible for creating, testing, and deploying services in a production environment in a seamless manner.
• OperationAll activities required to ensure that the services run within the agreed quality parameters. This is where the services are valued.
• Continuous Improvement:It works in conjunction with the other phases of life and is responsible for ensuring we continually improve and align our services with our business goals.

"In the next articles, we will discuss in greater detail each phase of the lifecycle."Manuel Molero is the CTO of ServiceTonic