What is ITIL? Concepts and Principles
ITIL principles and concepts ITIL This framework offers best practices that can be used in IT Services Management . (Information Technology) and describes in detail the vast array of functions and processes that can be used to assist organizations in achieving quality and efficiency in IT operations. ITIL Best Practices: The main concepts and principles The main ITIL principles and concepts These are: Alignment between IT and the business One of the most important functions of IT It should support the business in reaching its goals. This is the core concept of ITIL It introduces processes that have the sole purpose of aligning what IT Delivers (or will deliver) what the business requires (or will require). Service ITIL What IT offers to businesses in groups Services . A Service Customers can use this method to deliver value by helping them achieve the outcomes they desire without having to take on the risks and costs associated with these results. Here, the key word...